FAQs

Q: What payment methods do you accept?
A: We accept the following payment methods:

• UPI (Unified Payments Interface): Convenient and secure for our customers in regions where UPI is available.
• Debit/Credit Cards: We accept all major debit and credit cards, including Visa, MasterCard, and American Express.
• PayPal: Secure online payment through your PayPal account.

Q: Are my payment details secure?
A: Yes, we use industry-standard encryption and security measures to ensure that your payment details are safe and secure.

Q: Can I use multiple payment methods for a single purchase?
A: Currently, we do not support splitting payments across multiple methods. Please choose one payment method at checkout.

Q: Why are your sneakers so affordable compared to the market value?
A: Great question! At Omnes In Uno, affordability doesn’t mean lower quality. Our sneakers are more affordable because we source them directly from skilled manufacturers and artists right here in India, where production costs are naturally lower.
By avoiding expensive international markups and middlemen, we're able to offer premium, hand-crafted designs at prices that are fair and accessible — without compromising on quality, comfort, or style. We simply pass the savings on to you.

Q: Why is your store design so minimalistic?
A: Great question! Since we're currently in the early stage of building our brand, we’ve chosen to keep the store design simple and clean — partly because we’re working with a limited budget, and partly because we believe minimalism helps create a smoother, distraction-free shopping experience.
Our focus right now is on offering great products at great prices, and as we grow, we’ll continue to improve and enhance the design without losing that clean, user-friendly feel.

Q:Can I customize my sneakers?
A:Yes! Many of our designs are fully customizable. Whether you want a specific anime character, a quote, or a personal twist, just reach out to us and we’ll bring your vision to life.

Q:Can I get a fully customized sneaker designed by me?
A:Yes, absolutely! If you have a specific design in mind, you can share your concept, artwork, or ideas with us, and we'll work with our artists to bring your vision to life on a pair of sneakers made just for you.

Q: What is the estimated delivery time for my order?
A: Delivery times can vary depending on your location. Generally, our delivery times range from 2 to 15 working days.

Q: Do you offer express or expedited shipping?
A: Yes, we offer express shipping options at an additional cost. The availability and delivery time for express shipping will depend on your location. You can select the express shipping option during the checkout process.

Q: What should I do if my order hasn't arrived within the estimated delivery time?
A: If your order hasn't arrived within the estimated delivery time, please contact our customer support team with your order number. We will investigate the issue and provide you with an update as soon as possible.

Q: Are there any regions you do not deliver to?
A: While we strive to deliver to as many locations as possible, there may be some regions where delivery is not available due to logistical constraints. Please check our shipping policy or contact our customer support team to confirm if we deliver to your area.